FREQUENTLY ASKED QUESTIONS

 

HOW DO I ORDER PHOTOS?

Go to the “Photo Gallery” tab and create an account by clicking on “Register Here”.  Once you have registered, you will have received a confirmation email.  When you have logged onto our website, select the event you are looking for from the drop down box.

 

HOW DO I RECEIVE MY DIGITAL PHOTOS AFTER I’VE PLACED MY ORDER?

Once we receive your digital photo order, we edit the images before they are emailed or sent via a link to your email address.  Please allow up to 5 business days for your order to be processed. Print orders are sent via Canada Post at the end of each week.

 

I HAVE NOT RECEIVED AN EMAIL OR LINK WITH MY DIGITAL PHOTO(S) AND IT HAS BEEN MORE THE 5 BUSINESS DAYS

Our email may have gone to your junk/spam mail. If you still do not see your order, please contact us at [email protected]

 

HOW DO ORDER A 2 OR 3 PHOTO COLLAGE?

For a 2 Photo Collage, add 2 images to your cart. Once in your cart, select “2 Photo Collage” for each image and “Update” your cart.

For a 3 Photo Collage, add 3 images to your cart. Once in your cart, select “3 Photo Collage” for each image and “Update” your cart.

 

HOW MUCH ARE PHOTOS?

Once you have saved a photo to your shopping cart, click on “Shopping Cart”, and the prices will be listed.

 

HOW DO I ORDER ALL THE PHOTOS FROM ONE ROUTINE? (Pertains to Specific Events Only)

Save the first image of the routine to your shopping cart.  Once you are in your cart, select “Digital Photo Routine”, and click on “Update”.

 

HOW DO I ORDER A VIDEO?

Go to the “Video Order Forms” page and click on the event you are interested in.

 

HOW MUCH DOES A VIDEO COST?

Video prices can be found on the video order form.